Last updated: 28 September 2026
Wild Kiwihearts Organic Nourishing Skinfood ("Wild Kiwihearts", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit wildkiwihearts.com (the "Site"), buy from us, or sign up to hear from us, why we collect it, who we share it with, and the choices and rights you have. We are based in New Zealand and handle personal information in line with the New Zealand Privacy Act 2020.
Information you give us
Information collected automatically
When you use the Site, we and our service providers automatically collect information about your device and how you use the Site. This includes your IP address, browser and device type, time zone, pages and products you view, items you add to your cart or checkout, the website or ad that referred you, and how you interact with our emails (for example, whether you open them or click a link). We collect this using cookies, pixels, tags and similar technologies.
We only send marketing emails to people who have agreed to receive them. Every marketing email includes an unsubscribe link, and you can opt out at any time. You can also email us at info@wildkiwihearts.com to be removed. Even if you unsubscribe from marketing, we will still send you emails about your orders.
We do not sell your personal information. We share it only with trusted service providers who help us run our business, and only as needed for the purposes above:
We may also share information if required by law, to respond to a lawful request from a government agency or the courts, or to protect our rights, property or safety, or that of our customers.
Some of our service providers (including Shopify, Klaviyo, Meta and Google) store or process information outside New Zealand, including in the United States, Canada and other countries. We use reputable providers and take reasonable steps to make sure your information is protected in a way that is comparable to the protections under the New Zealand Privacy Act 2020.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Site works (for example, your cart). You can manage how ads are personalised for you through:
We do not currently change how the Site collects information in response to "Do Not Track" browser signals.
We take reasonable steps to keep your personal information secure and to protect it from loss, misuse and unauthorised access. We keep personal information only for as long as we need it for the purposes described in this policy, including to meet legal, tax and accounting requirements. When we no longer need it, we delete it or make it anonymous.
Under the New Zealand Privacy Act 2020, you have the right to ask for a copy of the personal information we hold about you and to ask us to correct it. You can also ask us to delete your information or stop using it for marketing. To make a request, contact us using the details below. We will respond as soon as we reasonably can, and within 20 working days. We may need to confirm your identity before we act on a request.
If you live outside New Zealand (for example, in Australia, the European Union or the United Kingdom), you may have additional rights under the privacy laws where you live. Contact us and we will help.
The Site is not intended for children under 15, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time to reflect changes to our practices or the law. The latest version will always be on this page, with the date it was last updated.
If you have a question or concern about your privacy, or would like to make a request or complaint, please contact us:
Wild Kiwihearts Organic Nourishing Skinfood
Attn: Privacy Officer
PO Box 1192, WKO, Cambridge 3450, New Zealand
Email: info@wildkiwihearts.com
Phone: +64 27 835 1777
If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.
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